Refund and Returns Policy

Business Name: SharmaPIic LLC
Website: https://sharmapIic.shop
Email: info@sharmapIic.shop
Phone: 949-233-7825
Address: 33 La Paloma, Dana Point, CA 92629, USA
Niche: Cultural & Traditional Items

1. Overview

At SharmaPIic.shop, customer satisfaction is extremely important to us. We take pride in offering high-quality Cultural & Traditional Items sourced with care. This Refund Policy outlines when returns, replacements, and refunds may be accepted.

By purchasing from our website, you agree to the terms below.

2. 30-Day Return & Refund Window

We accept returns, exchanges, and refund requests within:

📅 30 days from the date of delivery

To qualify for a return:

• Items must be unused and in original condition
• Items must be in original packaging (if applicable)
• Proof of purchase (order number or email) must be provided

3. Non-Returnable Items

Due to the nature of cultural and handcrafted items, the following cannot be returned:

• Custom-made or personalized traditional items
• Handmade items with natural variations
• Digital or downloadable products
• Gift cards
• Clearance or final-sale items
• Items damaged due to misuse or improper handling

4. Damaged, Defective, or Incorrect Items

If your item arrives:

• Damaged
• Defective
• Incorrect

Please contact us within 7 days of delivery.

Include:

• Order number
• Photos or video of the issue
• A brief description of the problem

If approved, we will offer:

• A free replacement, or
• A full refund

Note: You may not need to return the item unless requested.

5. Change of Mind Returns

If you change your mind:

• You may return eligible items within 30 days
• Return shipping costs are the customer’s responsibility
• Refunds will be issued only after inspection and approval

Items must be in unused, original condition.

6. Refund Processing Time

Once your return is received and approved:

• Refunds are issued to the original method of payment
• Processing time: 3–7 business days
• Your bank/payment provider may take additional days to post the refund

If you haven’t received your refund after 10 business days, please contact us.

7. Order Cancellations

Orders may be canceled within 12 hours of placement.

After processing begins, cancellations may not be possible.

8. Shipping Fees

• Original shipping fees (if any) are non-refundable
• Customer is responsible for return shipping costs unless the product was defective or incorrect

9. Lost or Stolen Packages

SharmaPIic LLC is not responsible for packages marked as “Delivered” but not received by the customer.
However, we will assist you in filing a claim with the shipping carrier.

10. How to Request a Return or Refund

To request a refund or return, contact us:

📧 info@sharmapIic.shop
📞 949-233-7825

Please include:

• Full name
• Order number
• Reason for return
• Photos/videos (if applicable)

Our support team will respond within 24–48 business hours.

11. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”